Frequently Asked Questions

How do I book?

If you are interested in working with me, send me a DM on Instagram or send an email to me at Nancyclarecreative@hotmail.com

I usually start by booking in a discovery call (either on the phone or video call). It’s always good to have a chat with you first as it really gives me a feel for what you are about - your visions and your hopes for your business. If we are both happy to go ahead with a design package, we will discuss and agree a start date and I will send you a contract and an invoice for a deposit. I usually ask for a 50% deposit up front. This secures your spot in my diary and helps me keep my workflow secure and predictable. The remaining 50% is paid on completion of the work. I can also offer payment plans (usually over 3 instalments) - please just ask me if this would be a better option for you.

How long does it take to complete a branding package?

It usually takes between 3-6 weeks to complete a design package from the agreed start date. The start date is when the actual ‘designing’ starts. However, the questionnaire, research and mood boards can start before this, as soon as the deposit is paid!

Will I be asked to sign a contract?

Yes, I ask all clients to sign a contract before we start working together - this helps make things clear of what we can both expect of each other and protects us if there are any changes to our agreement. It’s nothing scary - just a basic and clear contract that lays out the terms and conditions of how things are expected to run as we work together. It’s a layout of timescales, file delivery, payment schedule and feedback expectations etc. Each contract is tweaked slightly to fit each different client and project.

What files will I receive?

You will receive all the relevant files that are ready for you to use across your website, socials and print etc. Usually when handing over final files to a client there are a mix of JPEGS, PNGs, PDFs and original vector files. If you are unsure about files types I can explain how to use each one appropriately.

Can you just design a logo?

No, I do not offer a logo only service. The branding packages I offer have been created to provide a full branding kit to keep your business recognisable, remembered and loved. Having brand guidelines to follow with things like colours, fonts, pattern and icons is an important part of making your brand consistent throughout all the touch points of contact with your potential customers. These elements, alongside your logo variations is what will add quality and depth to your brand and what will make your business instantly recognised and loved.

Can I use my designs in Canva?

Yes! Your final files, colours and fonts can easily be uploaded to your Canva account, making it super easy for you to create even more collateral items for your business that are consistent and on brand.